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FLUIDHOST

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Privacy Policy

Last Updated: October 15, 2025

At FluidHost (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website fluidhost.com  or use our hosting and related services.

1. Information We Collect

We collect the following types of information:
a. Personal Information
When you sign up or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Domain name and account details

    b. Payment Information
    When you make a purchase, payment details (like credit/debit card or UPI data) are processed securely by our payment partners (e.g., Razorpay, PayPal).
    We do not store your complete payment information on our servers.

    c. Technical Information

    • We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Cookies (for analytics, security, and user experience)

    • 2. How We Use Your Information

  • We use your information to:

  • Create and manage your hosting account

  • Process billing and payments

  • Provide technical support and customer service

  • Improve website performance and service quality

  • Send account-related notifications, invoices, and security alerts

  • Comply with legal obligations

    • We do not sell, rent, or trade your personal information to third parties.

    3. Cookies and Tracking

    Our website uses cookies to:

  • Maintain your session and login state

  • Analyze traffic using tools like Google Analytics

  • Improve speed, usability, and performance

    • You can control or delete cookies via your browser settings, but doing so may affect site functionality.

    4. Data Retention

    We retain your personal information:

  • As long as your account remains active, and

  • As required by law (for example, for billing or tax purposes).

    • You may request deletion of your data once your account is closed, subject to legal obligations.

    5. Data Security

    We implement strict technical and organizational measures to safeguard your information, including:

  • Encrypted data transmission (HTTPS/SSL)

  • Secure server environments and firewalls

  • Regular software updates and malware monitoring

  • Restricted access to sensitive data

    • 6. Sharing of Information

    We may share limited data with:

  • Payment processors (for billing)

  • Domain registrars and SSL providers (for service fulfillment)

  • Email service providers (for communication)

  • Law enforcement agencies, if required by law

    • All third parties are bound by strict confidentiality and data protection agreements.

    7. Your Rights

    Depending on your location, you have the right to:

  • Access and review your personal data

  • Request correction or deletion

  • Withdraw consent to data processing

  • Request a copy of your stored data

    • To exercise your rights, contact [email protected]

    8. International Data Transfers

    If you are located outside India, your data may be transferred to and processed on servers located in India or other countries.
    We ensure all transfers comply with applicable data protection laws.

    9. Policy Updates

    We may update this Privacy Policy periodically to reflect changes in law or our practices.
    The latest version will always be available on this page with an updated “Last Updated” date.

    10. Contact Us

    If you have any questions or concerns about this Privacy Policy or your data, please contact:
    [email protected]
    fluidhost.com